Customer Support

Dedicated to providing comprehensive 3D dimensional measurement solutions.

PMT has always prioritized its customers since its inception.
Our mission is to create sustainable value for our clients, guided by our core principles of being customer-focused, fully committed, and driven by innovation.

We strive to meet specific needs through custom products, professional software development, and a flexible approach, delivering a truly unique and personalized service experience for every user.

How to Provide?

By implementing the values of "Customer First, Full Commitment and Sustainable Innovation", PMT guarantees customers have an excellent experience at every stage through the following steps:
Pre-sales Consultation
Technical Guidance and Support
Installation and Setup
After-sales Service and Maintenance
Pre-sales Consultation

Pre-sales Consultation

PMT's pre-sales consulting team is committed to providing customers with detailed and professional support.

01
Technical Guidance and Support

Technical Guidance and Support

PMT provides multi-level and multi-channel support on technical guidance to ensure a worry-free operation for customers.

02
Installation and Setup

Installation and Setup

PMT helps with the installation and setup of the equipment for customers, ensuring a seamless service from unpacking to operation.

03
After-sales Service and Maintenance

After-sales Service and Maintenance

PMT's after-sales service system aims to provide customers with long-term and stable support.

04
Pre-sales Consultation
Technical Guidance and Support
Installation and Setup
After-sales Service and Maintenance

Pre-sales Consultation

  • Personalized Needs Analysis: Provide tailor-made measurement solutions through in-depth understanding of the specific needs of customers.
  • Direct Communication with PMT Experts: PMT Customer Care Center connects customer’s with PMT hardware, software, and application experts to have a direct and efficient dialogue.
  • Comprehensive Solution Display: PMT engineers not only introduce the product characteristics, but also provide suitable solutions and supporting measures according to customer’s actual needs and the latest measurement technology so as to achieve the best results.
  • Sustainable Development: PMT offers all-round analysis and gives customers more choices, not only for the time being but also in the long run.

Technical Guidance and Support

  • Instant Troubleshooting: Respond quickly over the phone and solve possible problems at the initial stage.
  • Remote Technical Support: Provide technical support such as maintenance, problem solving, and project assistance through remote control.
  • Continuous Knowledge Sharing: Provide measurement consulting and system update to help customers keep up with the latest technology.

Installation and Setup

  • On-site Service:? Dispatch experienced technical service experts to assist installation and setup.
  • Custom Measurement Solution:? Provide targeting action plan for on-site measurement as well as the overall solution for factory.
  • Rapid Emergency Response:? PMT on-site engineer can respond quickly to any problems to smooth the production when the equipment is not working.

After-sales Service and Maintenance

  • Full Assistance for Accessories and Software:? Provide probes, accessories, software and maintenance agreements to meet various needs.
  • Flexible Service Options:? Whether it is online service or on-site service, PMT can make flexible arrangement according to the customer's specific demands.
  • Continuous Customer Care:? Through PMT customer care center, customers can also receive timely and professional help on after-sales.
  • Non-stop After-sales Service:? Provide professional after-sales service, including maintenance, calibration, etc. Respond to customer’s requests regarding quality issues in a timely manner.

Global Service Network

PMT has established R&D centers in China, Germany and Japan, and solution centers in Europe and Korea, as well as sound sales and service network in major industrial cities around the world.

By doing so, PMT can provide professional technical services and support effectively. It also aims to carry out high-precision 3D measurement research and market development at a higher level.

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Contact Us

PMT Academy

PMT has more than 20 years of measurement solution experience and the cutting-edge technology, which will help you conquer every measurement challenge. PMT academy will become an indispensable resource platform for your company and will support you all along the way throughout product quality control. Additionally, we also have irregular measurement training program, knowledge salon, professional seminars, etc. As the supervisor at the measurement and quality laboratory, maybe you are resorting to a solution that can achieve higher accuracy and efficiency. Sometimes when quality accidents occur, you need to use all your measuring skills and expertise to solve the problem quickly and reliably.

PMT Customer Training Program
Basic Training
Advanced Training
On-site Application Training

PMT Customer Training Program

When you decide to buy PMT product, the purpose is to improve workflow efficiency and achieve a good return on investment. Before purchasing, our trainer will work with your leader to make a training program that meets your needs. This program ensures that you will be able to use the PMT measurement system more effectively on the job after passing the training. We will take into account your staff educational background and special requirements and back you up with an overall theory and hands-on training for the precision measurement you want.

Basic Training

Through PMT basic training, you will have an in-depth understanding of quality assurance and keep abreast of the latest trends and standards. It explores solutions step-by-step to help you conquer every daily measurement challenge. You are free to select whatever you want to prepare for a future measurement task throughout a broad groundwork, software and technical sections. On a basis of PMT measurement system, this training program covers basic operations and interactive applications of software and hardware, including product setup, basic alignments settlement, measurement solution, record and report. Certificates will be issued upon completion of each assessment. For those who wish to further extend their knowledge and experience, we recommend advanced level training after passing basic course.

Advanced Training

Based on individual expertise, we will develop advanced training courses for leading companies with high measurement demands. In the training our experts will share the latest industry insights and real-world applications. Here you are going to learn how to use enhanced software to make your daily inspection work more efficient. The optimized workflow and professional guidance will bring you perfect measurement experience and more accurate results. We are delightful to discuss any specific needs with the most updated hardware and software, making your measurement solutions more competitive.

On-site Application Training

Everlasting learning is required for daily users and measurement experts, which means leaving our center does not mean the end of your knowledge pursuit. You can find your specific subjects in our e-learning room to assure a sustained knowledge acquisition. Our on-site application engineers will stand by anytime to facilitate your measurement demands and provide your company with a rapid and efficient solution to on site problems.

With profound technical accumulation, PMT has achieved a series of industry-leading core patented technologies. It offers innovative and competitive customized solutions for customers and help them take the lead in the fierce market competition.

PMT has been putting more research and development into technological innovation, and continuously providing new solutions to ensure customers always benefit from the most cutting-edge technical services.

PMT has established a sound and rapid response mechanism, which can quickly evaluate and respond to customer needs, and provide practical and customized solutions in the shortest time.

PMT provides service support through multiple channels. No matter online or offline, it can provide comprehensive and thoughtful services to meet customer needs.

TYPE TO SEARCH

Hot Line:+86 400 681 3688
Tel:+86-0512 6286 8300
Email:info@pmt3d.com